According to “ Tax Policies on Cross-Border E-Commerce Retail Imports “, for those people who imported and purchased goods from cross-border e-commerce retail, their identity information should be certified from 8th April,2016. Therefore, identity card should be presented for checking the Chinese names when you received the packages. Even if your name on identity card is or written in Chinese, you should ensure the name used for order is same as those on your identity cards or passports for Custom Department and delivery check. If the package is lost or failed to be deliver due to identity check issue, we will not bear any responsibility on it. All the results must be borne by the recipient.
Tax and duty
Regarding to the tax and duty, customers can check with local customs authority. When you have done order checkout with us, customers are accepted to pay for all additional cost, taxation, document applications of the order. All these additional charges must be borne by the recipient. We are not responsible for any payments and legal liability.
How to do when you received tax payment notice from Custom (orders in China) :
1) Pay for the tax
Customers need to contact local customs authority and receive the package after payment. Meanwhile, customers accept all the terms and conditions of the payment. We do not provide any taxation refund to customers.
2) Reject tax payment
When customers received tax notice from Custom (by sms, calls or documents), they could fill in related application form (「扣關件退運申請」) to reject the tax payment . You can fax the form or go to Custom designated post offices on your own (or your representatives) , and inform us by customer service. When we accept your return application, we will arrange refund as soon as possible. All these additional charges must be borne by the recipient. We are not responsible for any payments and legal liability.