Free local delivery service exclude remote area will be provided for each order with spending of HK$ 1,000 or above (after discount and after e-coupon/ promotion code discount). Otherwise, a delivery charge of HK$ 100 applies if delivery by our company's truck. Besides, customer can also consider to send by courier and pay the courier charge if free delivery amount does not meet.
Order amount below HK $ 1,000, send by SF Express and receiver pay the courier charge. We will provide tracking number to buyer for checking. Customer may check in our website to see if any promotion to waive the charge if apply.
Order amount below HK$ 1,000 and send by our company's truck, delivery cost HK$ 100 to be added
Order amount over HK $ 1,000 for free delivery by our company's truck.
Free delivery is not applicable for Tung chung, discovery bay and island or any remote area.
Remote areas include Island District, Discovery Bay, Tung Chung, Ma Wan, Lau Fau Shan, Sha Tau Kok, Stanley, additional charge to be needed. Detail please check with our staff. Our company has the right to define the remote area per our final decision.
Use of SF E-locker :
- Delivery arrangement - The delivery schedule may affect by the availability of the locker. Your parcel will only be put in the locker of your choice ONLY when there is empty Locker space available. The size of the parcel will affect the time of the delivery as well, larger size parcel required a locker of larger size, and there are less Large Locker available.
- Change of Locker Location - If the parcel has been put into the locker, customer need to pay extra cost to relocate the parcel to a different locker location.
- Time for collection - You have 40 hours to collect your parcel after receiving the SMS notice for collection. After the time expired, the courier company has the rights to remove your parcel from the locker and there might be charges incurred to redeliver this parcel.
- SF Express hotline is (852) 27300273 (For English speaking customers, please call (852) 2730 0273 and then press 2)
- Delivery time may be affected by the weather, location, holidays or festivals, order quantity or other external factors. Specially-assigned person will contact you to confirm the relevant delivery details.
- We shall use reasonable endeavors to deliver Products to the delivery address specified on the registration form or last on record within a reasonable time slots. However, we shall not be liable for any delays, change of delivery time or non-delivery for causes beyond its control.
- No delivery shall be available to premises situated in buildings which have no legal unloading areas within 40 meters of the building. Delivery service does not include areas that cannot be reached directly by our vehicles. If the receiver without a functioning lift to reach in the building, an additional fee of $ 50 per floor for going up stair will be charged by our driver and receiver should pay by cash to our driver
- No delivery services shall be available on the 1st to 4th day of Chinese New Year, and when typhoon signal No 8 or the black rainstorm signal is hoisted, or such other weather condition whereby delivery is considered unsafe.
- Delivery charge do not include parking fees, entrance fees, registration fee, etc. These fees must be paid by receiver by cash.
- It is the responsibility of the customer to notify us immediately or any change to its delivery address.
- If the customer has specifically instructed us to leave his delivery outside the door, such delivery shall be at Customer's own risk.
- The customer shall ensure that a person who is authorized to receiver and pay for the order is present at the specified time of delivery at the receiver's address to receive and pay for the order if necessary. If no such person is present, the delivery shall be withdrawn and attempted at another time agreed. In such circumstances, we reserves the right to charge the Customer an extra delivery fee
Macau and China shipment
In general, we use SF express to send and buyer should pay the ship cost to SF express. We may use other shipping company if necessary.
For oversea shipment, buyer should pay the ship cost. Our staff can help to check for you.